Good Support Wiki
By Rob Safuto on Mar 29, 2006 in Biz Ideas, Wikis | Tags: Business-Ideas , Wikis
One great use of Wiki technology is for product support documentation. Instead of a collection of word documents or .pdf files you can create a searchable online support base that can grow and change as your products do. The LibSyn Support Wiki is a great repository of information for users of their service. It’s searchable and expandable resource that adds value to LibSyn’s service offering.
Does your business have knowledge that would better serve your clients if it were more freely available online? If so, then consider starting a Wiki in order to give customers the knowledge they need in order to get the most out of your products or services. The time invested in creating the Wiki will more than likely pay off when your customers are happier and your customer support desk has time to deal with more pressing issues.
[tags]Social Media, Wikis, Business Ideas[/tags]
