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Verizon DSL Works With Windows 98 »

By Rob Safuto on Oct 21, 2007 in Customer Service | 2 Comments

A support supervisor at Verizon told my Mom that Verizon DSL would not work with Windows 98. I said different. I was finally able to make it to my Mom’s house to work on it yesterday. Within 45 minutes I had her on the net. I didn’t have to do anything except use the [...]

Verizon DSL Update »

By Rob Safuto on Oct 3, 2007 in Customer Service | Comments Off

How does anyone with an older computer get setup with Verizon DSL? Still no DSL service after a couple of more weeks. Oh well. Turns out that Verizon now claims that it is impossible to get their DSL service if your computer has Windows 95 98. I know that you can get it working. I’ve [...]

AT&T Verizon DSL Nightmare »

By Rob Safuto on Sep 5, 2007 in Customer Service | 4 Comments

For some people the internet is a very reliable utility. For others it is a slippery mess. Unfortunately my Mom has fallen into the latter category of late.
A couple of years ago my Mom made the decision to switch from dial-up access to DSL. I was skeptical when she told me she was going with [...]